Exchange Policy

Exchange Policy

Effective Date: May 29, 2025

At BELARKI, customer satisfaction is our top priority. If you receive a product that is defective, damaged, or incorrect, you may request an exchange under the following conditions:

Exchange Window

We offer exchanges within 3 days of receiving your order. Requests made after this period may not be eligible.

Conditions for Exchange

To be eligible for an exchange, the following conditions must be met:

  • You must contact us within 3 days of delivery.

  • You must provide a video recording of the parcel being unboxed, clearly showing:

    • The unopened package

    • The product being removed from the package

    • The defect, damage, or issue with the product

This video proof is mandatory and helps us verify the issue to ensure a smooth exchange process.

Non-Exchangeable Items

We do not offer exchanges in the following cases:

  • No unboxing video is provided

  • The product was used, washed, or damaged after delivery

  • Size or style was ordered incorrectly by the customer

How to Request an Exchange

To request an exchange, simply click on the WhatsApp icon available on our website and send us your order details along with the required video proof. Our team will guide you through the next steps.